faq — Runda Toy Factory

FAQ for Runda Toy Factory

What materials do you use to make your toys?

All our toys are made from child-safe, non-toxic materials that meet international safety standards (e.g., ASTM F963, EN 71). Common materials include BPA-free plastic, food-grade silicone, natural wood (treated with non-toxic finishes), and washable fabrics. Specific material details are listed on each product’s page.

How can I check the status of my order?

After your order ships, you’ll receive a confirmation email with a tracking number and a link to the carrier’s website. You can also check your order status by visiting our “Track Order” page (insert URL) and entering your order number and registered email address.

How long will it take to receive my order?

Delivery times depend on your location and shipping method:

Domestic orders (e.g., within China): 3–7 business days for standard shipping, 1–3 business days for express shipping.
International orders: 10–21 business days for standard shipping, 3–7 business days for express shipping (excludes customs clearance time, which may add 3–10 days).

Do I have to pay customs duties for international orders?

Yes—customs duties, taxes, and fees are imposed by the destination country’s customs authorities, and you (the buyer) are responsible for these costs. They are not included in your order total or shipping fee, and customs will contact you directly to collect them before delivering your package.

Are your toys safe for young children (e.g., toddlers under 3)?

Yes—we design toys with age-specific safety in mind. Toys for children under 3 are free of small parts (to prevent choking), have smooth edges, and use non-toxic materials. Each product page lists the recommended age range, so please check that before purchasing.

FAQ for Runda Toy Factory

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