At Runda Toy Factory, we aim to deliver your toy orders safely, efficiently, and in a timely manner. This Shipping Policy outlines our processes for order processing, shipping methods, delivery timelines, costs, and international shipping guidelines—so you know what to expect from the moment you place an order.
- Processing Time: All orders are processed within 1–3 business days (Monday–Friday, excluding weekends and public holidays). Processing time includes order verification, inventory checks, and packaging preparation to ensure your toys are properly protected for transit.
- Order Confirmation: Once your order is processed and ready for shipment, you will receive a confirmation email containing a tracking number (when available for your chosen shipping method) and details about the carrier handling your delivery.
- Inventory Limitations: If an item in your order is out of stock or facing delivery delays from our suppliers, we will notify you via email within 2 business days. We will then offer alternatives such as placing the item on backorder, substituting it with a similar product (with your approval), or providing a partial refund for the unavailable item.
We partner with trusted carriers to offer reliable shipping options for both domestic and international orders. Please note that delivery timelines are estimates (not guarantees) and may be extended due to carrier delays, customs processing, severe weather, or public holidays.
- Standard Shipping: Estimated delivery time is 3–7 business days, and tracking is available to monitor your package’s progress.
- Express Shipping: For faster delivery, choose express shipping—estimated arrival is 1–3 business days, with full tracking provided.
- Local Pickup (Selected Locations): If you live near our designated pickup points, you can opt for local pickup. Orders placed before 12:00 PM (local time) are available for same-day pickup; no tracking is needed for this option.
- International Standard: Ideal for non-urgent orders, with an estimated delivery time of 10–21 business days. Tracking is available to help you follow your package until it reaches the destination country.
- International Express: For time-sensitive orders, international express shipping delivers in 3–7 business days, with real-time tracking.
Note: International delivery timelines do not include customs clearance, which can add 3–10 additional days depending on the destination country’s customs procedures.
Shipping costs are calculated based on three key factors: the weight and dimensions of your order, the shipping destination (domestic vs. international), and the shipping method you select.
- You can view the exact shipping cost for your order during the checkout process. Simply enter your shipping address, and the system will automatically calculate fees based on your order details and chosen delivery method.
- Free Shipping Promotions: From time to time, we offer free standard shipping for eligible orders. Domestic orders over [Insert Amount, e.g., $50 / ¥300] or international orders over [Insert Amount, e.g., $200 / ¥1,500] may qualify for free shipping—eligibility will be clearly marked on our website and highlighted during checkout.
For orders shipped outside [Insert Domestic Country, e.g., China], please keep the following in mind:
- Customs Duties & Taxes: You are responsible for paying all import duties, taxes, and fees imposed by the destination country’s customs authorities. These charges are not included in your order total or shipping cost; customs offices will contact you directly to collect them before releasing your package for delivery.
- Customs Declarations: We comply with international trade regulations by declaring the full value of your order on the customs form. We cannot mark orders as “gifts” or understate their value to avoid customs fees—this is illegal and may result in penalties or seized packages.
- Restricted Items: Some countries have specific restrictions on toy imports (e.g., limits on materials, safety standard requirements). It is your responsibility to check the destination country’s import rules before placing an order. We are not liable for orders that are seized, rejected, or delayed by customs due to non-compliance with local regulations.
- Address Changes: Once an order is processed (i.e., you’ve received the shipping confirmation email), we cannot modify the shipping address. Please double-check your address—including street name, apartment number, and postal code—during checkout to avoid delivery errors.
- Lost or Delayed Packages:
- For domestic orders: If your package is marked as “delivered” but not received, or is delayed beyond the estimated timeline, contact our customer service within 7 days of the expected delivery date. We will work with the carrier to locate the package or resolve the issue.
- For international orders: If your package is delayed beyond 21 days (or 30 days for remote locations), reach out to us with your tracking number. We will coordinate with the international carrier to investigate the delay and update you on the status.
- Damaged Packages: If your package arrives with visible damage (to the packaging or the toy inside), take clear photos of the damage (including the shipping label) and contact us within 48 hours of delivery. We will arrange for a replacement toy or a full refund (including shipping costs) at our discretion, based on the extent of the damage.
